WARRANTY RMA

2 to 5 years limited hardware warranty depending on the product.

WARRANTY RMA

Warranty

Alphafinity products are warranted to be free from defects in material and workmanship under normal use within the warranty period. Products not sold through Alphafinity Authorized Distributors or Authorized Reseller is not covered in the warranty agreement.
Alphafinity may at its option repair this product or provide you with an equivalent product; and if unable to repair or replace the product, will reserve the rights to exchange for product at the same value.

A. Warranty Period

Alphafinity provides to its direct customers 2 years to 5 years limited hardware warranty depending on the product. The Warranty includes defects in design, workmanship and material under normal use for a period of 2 years to 5 years from the date of purchase. Defective products under the warranty period will either be repaired or replaced at no cost to the customer. All of the Alphafinity cameras are under 5 years warranty, NVRs are under 2 years warranty.

B. Terms and Conditions

Warranty obligations for customized products are governed by separate contracts and not covered in here.

  1. Alphafinity warrants the original purchaser that the full range of IP Surveillance products enclosed with this limited hardware warranty to be free from defects in workmanship and materials for a predefined period from the date of original purchase.

  2. Whether a defect is considered to fall within the warranty period is determined by the date Alphafinity receives notice of possible defect from our online register system.

  3. Alphafinity's sole liability is limited to either repair of the defectives using new or refurbished parts, or replacement of the defective unit. Alphafinity is not responsible for direct, special, incidental or consequential damages resulting from any breach of warranty or condition.

  4. Alphafinity reserves the right to use replacement components for third party peripherals or components no longer available from original suppliers.

  1. The fee for examining the returned devices will be reported after troubleshooting measurement. However, if the device is within warranty and it was found to be defective after examination, the examination fee will be fully waived; furthermore, the device will be repaired or replaced and returned back to the customer for free. In order to help the customer to resume normal operation as soon as possible and avoid examination fees on devices that are not actually damaged, we are eager to assist you with remote troubleshooting and seek every possible way to fix the device without the unnecessary time and expense of returning the device for repair.

  2. Any incorrect or incomplete information (serial numbers, the amount of items, etc.) will cause the additional workload for manufacturer; therefore there is a document processing fee for returned devices which will be fully waived if the provided information is incorrect.

C. Exclusions from Warranty

Alphafinity assumes no liability as a consequence of following circumstances, under which the warranty becomes void and ceases to take effect.

  1. The product is found to be defective after the warranty period has expired.

  2. The product has been subjected to misuse, abuse, negligence, accident, tampering, altering or unauthorized repair, whether by accident or other causes. Such conditions will be determined by Alphafinity in its sole and unfettered discretion.

  3. The product has been damaged due to disasters or extreme conditions, whether natural or human, including but not limited to flood, fire, lightning strikes or power line disturbances.

  4. The product has been subject to environmental conditions beyond the designed tolerance. Such as being used in outdoor environments without proper protection for indoor models, liquid damage, extreme heat/cold condition beyond design limit and exposure to direct sunlight or halogen light.

  5. The serial number on the product has been removed, altered or defaced.

  6. The warranty will not cover cosmetic damages, nor will it cover damages that occurred during shipment.

  7. For camera products supplied without a lens, damage to product due to incorrectly mounted lenses will void this limited hardware warranty.

D. Guidelines

  1. Products bought under EOL (End-of-life) promotion (with special price), are not allowed to have warranty extension.

  2. Warranty extension is allowed anytime as long as the products are still under warranty.

  3. Alphafinity reserves the right to approve or reject your warranty extension upon request.

E. Warranty Card

Alphafinity warranty card will put in package box with products.

NOTE: If the product is to be used outdoors or in dusty, humid, or other hostile environments, it must be suitably protected. Further, camera products specifically must be protected, whether in use or not, from exposure to direct sunlight or halogen light which may damage the camera image sensor. This applies to both indoor and outdoor use of the cameras. For camera products supplied without a lens, extreme care should be used when mounting a lens on these products. Damage to the product due to incorrectly mounted lenses will invalidate this Limited Hardware Warranty. Failure to comply with any of the aforementioned requirements will invalidate this Limited Hardware Warranty.

The warranty and remedies provided above are exclusive and in lieu of all other express or implied warranties including, but not limited to, the implied warranties of merchantability or fitness for a particular purpose. Certain jurisdictions do not allow the exclusion of implied warranties. If laws under such jurisdictions apply, then all express and implied warranties are limited to the warranty period identified above. Unless provided herein, any statements or representations made by any other person or firm are void. Except as provided in this written warranty and to the extent permitted by law, neither nor any alphafinity filiates shall be liable for any loss, (including loss of data and information), inconvenience, or damage, including, but not limited to, direct, special, incidental or consequential damages, resulting from the use or inability to use the product, whether resulting from breach of warranty or any other legal theory. Notwithstanding the foregoing, total liability for all claims under this warranty shall not exceed the price paid for the product. These limitations on potential liabilities have been an essential condition in setting the product price.

If you have any other questions or enquiries, please contact Alphafinity Technical Support department at
+886 227 277 628 or by E-mail at support@Alphafinity.com